Successfully introducing change
Achieving change will require consistently applying a range of improvement initiatives into the daily work of the organisation. Using driver diagrams is an excellent way of demonstrating how local actions are in line with organisation-wide priorities, and so these diagrams should be developed and used at all levels.
A second essential component of successfully introducing change is clear accountability – all the way from the frontline team to the most senior level of the organisation. The role of executive lead for an improvement initiative is not a passive ‘figurehead’ role. It requires positive action to support, challenge, allocate appropriate resources and overcome barriers to change
The third essential component for introducing change must be a commitment to develop staff at all levels in the skills needed to lead and deliver improvement initiatives.