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Successfully introducing change

Achieving change will require consistently applying a range of improvement initiatives into the daily work of the organisation.  Using driver diagrams is an excellent way of demonstrating how local actions are in line with organisation-wide priorities, and so these diagrams should be developed and used at all levels.

A second essential component of successfully introducing change is clear accountability – all the way from the frontline team to the most senior level of the organisation.  The role of executive lead for an improvement initiative is not a passive ‘figurehead’ role.  It requires positive action to support, challenge, allocate appropriate resources and overcome barriers to change 

The third essential component for introducing change must be a commitment to develop staff at all levels in the skills needed to lead and deliver improvement initiatives.

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