Home / Improvement Stories / Transcript - Fergusson Rest Home

Video transcript: Improving Together – Fergusson Rest Home

A case study from Fergusson Rest Home. (English, 3 min 8 seconds)

Title: Case Study 4: Fergusson Rest Home

Jan Jackson, Facility Manager.

Jan Jackson: We look after people who are requiring aged care for, rest home level, hospital level and dementia level. We also have ad hoc respite, and we also do day care.

[Image of the PDSA cycle diagram, intercut with interview of Joy Tlapi, Clinical Manager]

Joy Tlapi, Clinical Manager

Joy Tlapi: I think with any paper work its just getting them motivated and getting them to see the benefits, so we used to discuss during the meetings, and then each and every individual would take the PDSA, take it back to their area, try it out, see if it works and then come back with the results in the next meeting and share it around, with all the community members.

[Jan Jackson, speaking to other staff members. Intercut with image of the PDSA cycle diagram, with a zoom in to Step 1 Plan]

Jan Jackson: What was the one PDSA that really worked well for us? I think it came from the first collective meeting. You know, the dots.

[Jan Jackson, speaking to other staff members. Intercut with image of the PDSA cycle diagram, with a zoom in to Step 2 Do, and footage of resident being assisted with mobilizing]

Joy Tlapi: The orange dots initiative came from the second collaborative, where we got the idea from one facility introducing orange dots to highlight those residents who needed assistance to walk with them. We brought that idea, brought it back to Fergusson and as a group, decided to try it on one of our residents. Put the orange dot there, make all the staff aware of the need to assistant this resident with mobilizing, and on introducing it everybody was aware and helped to mobilize any resident with an orange dot.

[Rachael speaking to other staff members. Intercut with image of the PDSA cycle diagram, with a zoom in to Step 3 Study]

Rachael: When you see a resident with a walking frame with this orange dot, this bright, and they would need assistance with walking and I think it worked really well.

[Jan Jackson, speaking to other staff members, sitting around a table.]

Jan Jackson: When we look back we had some positive outcomes of those people not falling.

Rachael: Yea there was definitely a reduced number.

Christine: And the staff input was really good too. Getting the message across and then everyone even, not the carer staff, like the cleaners and all, if they see those people they were there to help.

[Jan Jackson, speaking to other staff members. Intercut with image of the PDSA cycle diagram, with a zoom in to Step 4 Act.]

Jan Jackson: It’s become such a successful initiative, that now all residents when their admitted or when their condition changes, are assessed as to whether they need to have a yellow dot, orange dot, on their wall card. So it’s become a hugely successful initiative.

[Interview with Jan Jackson, intercut with footage of staff looking at PDSA cycles.]

I think it was great to have the staff looking at the PDSA cycles and coming up with some of the solutions themselves, because they were then owning it and buying it and they now understand what PDSA cycles are.

Back to the video.